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The Morris House Group Practice

239 Lordship Lane

N17 6AA
Tel: 0203 143 3600

All about Appointments






Making an Appointment

We arrange our appointments so that one-quarter can be booked a week in advance (either with a receptionist or online, one quarter can be booked on the day online and one-quarter can only be booked on the day from 08:00 by speaking to a receptionist either face-to-face or over the telephone.  This seems to be the arrangement which suits our patients best, but please let us know if you have any alternative suggestions.


There are 3 ways to make an appointment:


1)  Come in to the surgery and see a receptionist;


2)  Telephone and speak to a receptionist;


3)  Book online (see the "Online Services" tab on the left of this page).


Sometimes it may be difficult to get an appointment, particularly during the winter months when the surgery is very busy. If your appointment is not urgent, try to book in advance online or on our automated telephone system or perhaps the doctor may be able to help with advice over the telephone.


Please also note that we sometimes limit the availability of appointments online or using the telephone system when this is necessitated by unforseen circumstances.


Please click here to download a leaflet on our appointments system



On Arrival


When you arrive at the surgery for an appointment, please use our self check-in screen which is located to the left of the reception counter.


This will save you time and will also free our reception team to deal with your other queries and those of other patients.


Please ask at reception if you need assistance in using the screen.


This facility is available in several different languages.



Cancelling Appointments

We lose approximately 1,200 appointments a year because patients fail to turn up. This can mean that we cannot see patients who really need to be seen.

Please let us know as soon as possible if you cannot attend your appointment so that we can make it available for another patient.



Home Visits

Please always telephone 0203 143 3600 before 10.30 am if you think you may need a visit.  This helps us to organise our day.


Please do not ask for a visit if you can get to the Surgery.  We can see several patients at the Surgery during the time it takes to do one home visit.


Our doctors usually do their home visits after morning surgery which ends at 12.30 p.m.



Advice Calls


We offer telephone callbacks from a doctor for advice. These are for situations where you either require advice on what to do for an illness (e.g gastroenteritis, colds) or something relating to it (e.g how long to stay off school with vomiting, how long is chickenpox infectious). Please phone between 4.30 p.m. and 5.30 p.m. to speak to the duty doctor.


You can also request a call-back to discuss the outcomes of test results.  Please telphone after 10.00 a.m. and the doctor will return your call after morning surgery.

What callbacks are not for is to request an appointment, home visit, order a prescription over the phone or chase up hospital appointments. If you are not sure whether you need to speak to a Doctor you can ask other people such as your pharmacist for advice regarding a minor illness or your medication. If it is regarding administrative matters please speak to the receptionist who will often be able to help and can refer to a Doctor if necessary.



Duty Doctor


A duty doctor is available every afternoon except on Thursdays to see patients whose needs are clinically urgent and cannot wait until the following day.


Please phone between 4.30 and 5.30 to speak to the doctor who will assess your requirements and make an appointment to see you before 7.00 p.m.



Missed Appointments


Appointments are a valuable resource for the NHS and it is surgery policy that patients who repeatedly miss appointments without letting us know will be asked to find another practice. We feel that this is fair to our other patients and to the NHS.

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