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The Morris House Group Practice

239 Lordship Lane

Tottenham
London
N17 6AA
Tel: 0203 143 3600

All about Appointments

 





 

 

 

 

Making an Appointment


We arrange our appointments so that one-quarter can be booked a week in advance (either with a receptionist or online). The remaining three-quarters can only be booked on the day.  Of these, one-half can be booked online and one-half have to be booked by speaking to a receptionist either face-to-face or over the telephone.  This seems to be the arrangement which suits our patients best, but please let us know if you have any alternative suggestions.

 

There are 3 ways to make an appointment:

 

1)  Come in to the surgery and see a receptionist;

 

2)  Telephone and speak to a receptionist;

 

3)  Book online (see the "Online Services" tab in Practice Information on the left of this page).

 

Sometimes it may be difficult to get an appointment, particularly during the winter months when the surgery is very busy. If your appointment is not urgent, try to book in advance online  or perhaps the doctor may be able to help with advice over the telephone.

 

Please also note that we sometimes limit the availability of appointments online when this is necessitated by unforseen circumstances.

 

Please click here to download a leaflet on our appointments system

 

 

On Arrival

 

When you arrive at the surgery for an appointment, please use our self check-in screen which is located to the left of the reception counter.

 

This will save you time and will also free our reception team to deal with your other queries and those of other patients.

 

Please ask at reception if you need assistance in using the screen.

 

This facility is available in several different languages.

 

 

Cancelling Appointments


We lose approximately 1,200 appointments a year because patients fail to turn up. This can mean that we cannot see patients who really need to be seen.


Please let us know as soon as possible if you cannot attend your appointment so that we can make it available for another patient.

 

 

Home Visits

 

Before requesting a home visit, please ask yourself whether there is any way at all you could get to the surgery.  We will do all we can to ensure that you receive appropriate care and treatment.

 

We only make home visits for those patients who are housebound – too frail or too ill to attend.  Examples of patients we might visit would include bedbound patients and patients who might come to serious harm if moved or where movement might worsen their condition.

 

The reasons for this are:

  •  It is a more efficient use of NHS resources to see patients at the surgery where we can see several patients in the time it would take to make one home visit.
  • We are better equipped to treat patients at the surgery than at home.

 

Our reception staff will ask you several questions in order to make an assessment as to whether a home visit is suitable. They do this at our instruction so please take the time to explain the situation carefully to them.

 

Your request for a visit will be put to a doctor who will assess it on a medical basis before deciding whether to visit.  The doctor may also telephone phone you in order to inform this assessment.

 

Please note that a visit request may be refused where the doctor considers that a visit is not appropriate.

 

If possible, please telephone us before 10:00 a.m. if you think you need a visit; this will help us to organise our day.

 

 

 

Advice Calls

 

We offer telephone callbacks from a doctor for advice. These are for situations where you either require advice on what to do for an illness (e.g gastroenteritis, colds) or something relating to it (e.g how long to stay off school with vomiting, how long is chickenpox infectious). Please phone between 4.30 p.m. and 5.30 p.m. to speak to the duty doctor.

 

You can also request a call-back to discuss the outcomes of test results.  Please telphone after 10.00 a.m. and the doctor will return your call after morning surgery.


What callbacks are not for is to request an appointment, home visit, order a prescription over the phone or chase up hospital appointments. If you are not sure whether you need to speak to a Doctor you can ask other people such as your pharmacist for advice regarding a minor illness or your medication. If it is regarding administrative matters please speak to the receptionist who will often be able to help and can refer to a Doctor if necessary.

 

 

Duty Doctor

 

A duty doctor is available every afternoon except on Thursdays to see patients whose needs are clinically urgent and cannot wait until the following day.

 

Please phone between 4.30 and 5.30 to speak to the doctor who will assess your requirements and make an appointment to see you before 7.00 p.m.

 

 

Missed Appointments

 

Appointments are a valuable resource for the NHS and it is surgery policy that patients who repeatedly miss appointments without letting us know will be asked to find another practice. We feel that this is fair to our other patients and to the NHS.

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